Your success manager is dedicated to your performance, optimization, multi-vendor relations, and 24/7 support.
From onboarding and during the full cycle of your journey as our cloud customer, you will be assigned a customer success person to serve as your one focal point in the organization, and take care of all your needs.
You’re never alone to manage your cloud accounts again. We help to create and then manage all definitions, user management and accessibility with your own customer portal where you will have a single transparent view for all your multi-cloud account needs.
Multi-Vendor Relationship Management
Vendor relationships are complex. Each vendor is structured differently with their own programs, functions, policy and support needs. We serve as your representative with the vendor so your needs are always taken care of, and to ensure that you get the most out of your clouds.
We provide 24/7 cloud support to solve any cloud-related issues within a given SLA. We provide basic tier (free) support for all customers, with a range of broader support service tiers to suit each client’s needs & team.
Our dedicated FinOps team will help you utilize your cloud in the best economic way that will suit you needs and pocket. FinOps tool is provided free to all clients to optimize your cloud economics. You will have access to actual data to monitor you expenses with actionable insights to attain cost-effective cloud computing while maintaining service flexibility and performance..
A critical aspect of cloud economics, we provide workload optimization support as part of our core service at no extra charge. We help every client technically review their workloads and provide optimization recommendations that can reduce your costs while keeping your optimal quality of service.
Our Cloud Architects provide a periodic review of your architecture to make sure that your solution is using the current best practices both technologically and for security.
Tailored Skilling Programs
Our skilling experts will analyze your team's skilling needs with you and provide suggested skilling programs. We provide an extensive range of on-site tailored Skilling for our clients. In addition, as a cloud customer, you will enjoy discounts and credits for Sela Skilling in Sela public courses and conferences.